Feedback, in whichever form it takes, and whatever it may be called, is one of the most effective soft skills that we have at our … Leia mais

“Any comment?” is probably one of the worst ways to ask for feedback. It’s vague and open ended, and it doesn’t provide any indication of … Leia mais

I’m not sure when I first heard this quote, but it’s something that has stayed with me over the years. How do you create services … Leia mais

We’ve been having conversations for thousands of years. Whether to convey information, conduct transactions, or simply to check in on one another, people have yammered … Leia mais

In the 1950s, many in the elite running community had begun to believe it wasn’t possible to run a mile in less than four minutes. … Leia mais

Antiracist economist Kim Crayton says that “intention without strategy is chaos.” We’ve discussed how our biases, assumptions, and inattention toward marginalized and vulnerable groups lead … Leia mais

Do you remember when having a great website was enough? Now, people are getting answers from Siri, Google search snippets, and mobile apps, not just … Leia mais

Do you find yourself designing screens with only a vague idea of how the things on the screen relate to the things elsewhere in the … Leia mais

CSS is about styling boxes. In fact, the whole web is made of boxes, from the browser viewport to elements on a page. But every … Leia mais

About two and a half years ago, I introduced the idea of daily ethical design. It was born out of my frustration with the many … Leia mais